Privacy Policy

Capital Auto Protection Services respects your right to privacy. We may change or add to this privacy policy at any time without notice, so we encourage you to review it periodically. Capital Auto Protection Services reserves the right to vary this policy from state to state as required by law. By purchasing our products or using our website, you consent to the collection, use and disclosure of your personal information in accordance with the following privacy policy.

This privacy policy will tell you:

What information is collected by Capital Auto Protection Services
How we may use and share information
How we protect the information
How you may contact Capital Auto Protection Services

WHAT INFORMATION DO WE COLLECT?

Consumer Information

We receive and may keep information voluntarily given to us when you decided to make a purchase from Capital Auto Protection Services.

This information may include:

Your name, address, and phone number
Date of birth
Your e-mail addresses
Your credit card number
Any other information you voluntarily provide

It might also include the information you provide us about other people. For example, you may provide us with some of the same information as above (name and address) for a merchandise gift recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of their personal information for these limited purposes.

Information from Other Sources

We may receive information about you from other sources such as updated address information. This information may help us to improve our ability to serve your needs, such as ensuring the accurate delivery of direct mail materials or service calls scheduled claims initiated by you, the customer.

Use of Cookies and Other Technology

We want you to be aware that certain online tools exist to help us serve and recognize you when you visit one of our websites. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit our website. You may be familiar with the term "cookies." These cookies may be placed on your computer when you visit our site. Cookies do not provide any personal information, but they allow us to understand how users navigate to and around our website, view product pages, access content and make purchases.

ONCE INFORMATION IS RECEIVED, HOW IS IT USED AND/OR SHARED?

Within Capital Auto Protection Services

Information we collect from you may be shared between all points of contact within Capital Auto Protection Services and our distribution center. We use this information to provide Stay in Touch emails or Mailers relevant to you and your policy.

In addition, we may use such information to:

Provide you with timely and reliable fulfillment of requests
Do all things necessary to administer those services
Deliver merchandise and services provided by your policy
Facilitate payment for your purchases
Confirm your orders and delivery information
Respond to your customer service inquiries or requests
Communicate offers, benefits and featured items to you
Administer giveaways, contests, birthday programs and similar promotions
Customize your shopping experience

Outside Capital Auto Protection Services

The information that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you prefer that we do not share your name and address with other marketers, please email us at support@capitalhomeandauto.com. We use some third-party services to collect, process and/or store information regarding consumer preferences related to our products and our websites. These third-party services may use cookies and transparent GIF files to collect information on our websites as a part of the service but should not be using that information for any purposes outside of those expressed below.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when (1) permitted or required by law, or (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. In addition, Capital Auto Protection Services reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.

Retention of Personal Information

Capital Auto Protection Services retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

Right to Transfer

Capital Auto Protection Services also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including, but not limited to, liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Capital Auto Protection Services or of any of the business assets or a division thereof. Capital Auto Protection Services may decide to retain a copy of the information after the sale or transfer for any use.

HOW TO REMOVE YOUR NAME FROM OUR EMAILING OR MAILING LIST

When you fill out one of our forms or other requests for information, you may choose to receive an email that informs you about new products offered, as well as special offers and promotions. In addition, we may send you emails to help us learn more about you and your preferences. If, after you have shared your email address with us, you decide that you do not want to receive e-mail from us or mailers from us, you have several options to let us know of your preferences:

Reply to email sent requesting removal from emailing list
Email us at support@capitalhomeandauto.com.
Call us at 877-636-7519 and ask to have your name removed from our emailing list.

As it relates to questions you might have about our Privacy Policy or if you have a concern that Capital Auto Protection Services may have failed to adhere to this Privacy Policy, please call customer relations at 877-636-7519, email support@capitalhomeandauto.com, or write us as follows:

Capital Auto Protection Services
c/o Director of Customer Service
812 Norwood St. Fort Worth, TX 76107

You may also contact us in any one of the above ways to request access to or correction or update of your personal information.

MISCELLANEOUS

Our Policy on gathering information from and communicating with children online

We recognize the unique privacy concerns regarding children. Pursuant to COPPA guidelines, we do not knowingly collect personally identifiable information online from children under the age of 13. If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information without their consent, please contact us at 877-636-7519, by e-mail at support@capitalhomeandauto.com, or at the address listed above, and we will remove the information about the individual from our database.

Our Commitment to Data Security

Capital Auto Protection Services makes commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Capital Auto Protection Services uses industry standard security techniques on our websites to help protect against the loss, misuse or modification of information that you have provided. When you access your personal information or transmit personally identifiable data to us, that information is stored on servers that we have used commercially reasonable efforts to protect from unauthorized access or intrusion. While we implement the above security measures, you should be aware that 100% security is not possible.

What happens if I hit a link to another site from CapitalAutoProtectionServices.com?

Our website provides links to other websites. Other sites have their own terms of use and privacy and security policies. Capital Auto Protection Services is not responsible for how such third parties collect, use or disclose your personal information. If you choose to visit one of these sites, you may want to review the policies that govern that site.

Your California Privacy Rights

Beginning January 1, 2005, under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2005 will receive information regarding 2004 sharing activities).

To obtain this information, please send an e-mail message to support@capitalhomeandauto.com with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.