FAQs
Have other questions? Fill out this form and we will get back to you with an answer!
I’ve experienced a mechanical breakdown. How do I file a claim?
Use all reasonable means to protect your vehicle from further damage. This may require you to stop your vehicle and call a phone number for roadside assistance and arrange for your vehicle to be taken to a licensed repair facility. Describe to them your concerns, and authorize the necessary diagnosis. The repair facility will need to diagnose the concern to determine what component caused the failure. Call our claims department at 877-636-7519.
What do I do if I want to sell my vehicle?
If you sell your vehicle, most policies are transferable to the new owner. The specific details on how to transfer the policy are written in the policy. You can download a transfer request form by calling our customer service department at 877-636-7519.
Where can I take my vehicle to get repaired?
You can take it to any licensed repair facility of your choice. If you need help finding a licensed repair facility in your area, please call us and a customer service agent will be happy to assist you.
How do I get a rental car when mine is being repaired?
Your contract has a benefit for rental car assistance for covered failures. You pay at the time of rental and we reimburse you. Or, contact us about direct billing options using a rental car agency.
How do I make my monthly payment?
Please contact our Customer Service department and they can assist you in finding your contract provider and payment information: 877-636-7519.
What if I sustain vehicle damage as result of an accident?
Our policies are for the breakdown of parts only and will not cover any breakdowns relating to an automobile accident. Please contact your insurance company if you are involved in automobile accident.